Do you offer free shipping?
Order shipped within United States benefit from free shipping on orders over $29. Learn More
Do you ship outside of United States?
Unfortunately, at this time, we only offer domestic shipping within the United States. We do not ship internationally. Contact Us at thebambooguy.cs@gmail.com for country approval and shipping quote.
How long until I get my order?
Orders generally take 5 business days to arrive from the moment you complete your purchase. Shipping outside of United States may arrive within 7 business days. Please allow up to 48 hours to process your order before receiving your tracking and delivery details.
Which shipping carriers do you use?
United States Post
UPS
How do I track my package?
Once your order is placed and you received our confirmation email, please allow up to 48 hours of processing time before your package and shipped from our warehouse. Once your order is shipped, a delivery email is sent with your tracking number. Express orders and pickups are prioritized and processed within a business day. Please allow up to 24 hours for carriers to update your tracking number and package location.
Can I return my order?
We always aim to please, but things happen! Take up to 30 days to return any product as long as its unused and in its original packaging. Please allow up to 7 business days for your return to be processed. Unfortunately, we do not take back any items that were purchased as a Final Sale or that have visible signs of use or damage. Learn More
Can I exchange an item?
We do not offer any possibility of direct exchanges as our online inventory is live and constantly changing. The best way to exchange your item is to simply issue a return. We'll refund you upon inspection of the item as stated in our return policy.
What if my item is defective?
As an authorized US retailer, we take pride in offering the best products and brands on the market. Before shipping your order, our team thoroughly inspects each item for any damage or imperfections. In the unfortunate event that your product shows signs of early damage, please write to us at thebambooguy.cs@gmail.com and our support team will gladly assist in the process.
Customer Support
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.Email Us: thebambooguy.cs@gmail.com Customer Support If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.